Sales & refund policy

The price is fixed before you pay, and refunds are clear and time-bound.

Last updated: 2026-10-12

Pricing

• The price shown in the order summary is final and includes 15% VAT.
• Nothing is added on site. Any work beyond the service scope is reported and quoted with your prior approval.

Payment methods

Mada, Apple Pay, STC Pay, credit cards, or cash paid to the technician on completion.

Automatic refund

If no technician accepts your order within 10 minutes of payment, the order is cancelled and the full amount is refunded automatically, without you asking.

Customer cancellation

• Before the order is assigned to a technician: full refund.
• After the technician sets off but before arrival: a call-out fee is deducted and the rest returned.
• After work has started: cancellation is not possible, as the part has been programmed to your car.

Work not completed

If the work cannot be completed for a reason on our side, you pay nothing and any amount paid is refunded in full.

Programmed parts

Keys and remotes programmed to a specific car cannot be returned or exchanged after programming, as they become unusable on another car. The warranty covers manufacturing defects and programming faults.

Warranty

90-day warranty on the part and the programming. If the key stops working within that period due to a manufacturing defect or a programming fault, we repair or replace it at no charge.

Refund timing

The amount is returned to the original payment method within 3 business days of approval; it may take additional time to appear depending on your bank.

How to request a refund

From the Contact page choose Complaint and include the order number, or call us directly. We reply within one business day.